FAQ

You can place your order in a few simple steps –

• Step 1: Register with asteriabd.com by clicking on the “My Account” button on the top right hand corner of the page and clicking on “Click here to register”
  • When you sign up for your asteriabd.com account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes.
  • This sign-up step is optional for product browsing, although to purchase a product registering an account with us is required. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases.
• Step 2: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag. You can view items in your cart by clicking on the shopping bag or “View Cart” button in the top right corner of the page
• Step 3: Either you can continue adding products to your shopping bag or click on the “Checkout” button to proceed to the next steps.
• Step 4: You can then use any valid coupon codes (if you have) by applying beside the empty space of “Apply coupon” to receive a discount on your order. Once you are done, click on “Proceed to checkout” for the next steps.
• Step 5: Click on “Apply discount” to redeem your reward points to get a discount on your order. You can see your redeemable points here.
• Step 6: Provide us with your name, billing address, phone no, email address and select your desired payment method. Check the terms & conditions* box. Finally, click on “place order” to go ahead.
• Step 7: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.
• Step 8: Enjoy your Asteriabd.com order!

If you have any further questions, you can write to us at support@asteriabd.com

Yes, you can leave items in your shopping bag. Your cart is also synced across all platforms if you’re registered with us and signed in!

However the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your shopping bag.

Yes, you do need to have an account to place an order on asteriabd.com. Signing up for an account will give you substantial benefits and give you a superior experience while shopping on asteriabd.com. An Asteriabd.com account allows you to:

1. 1. Track all past and present orders at any time in one place
2. 2. Rate and review products
3. 3. Never fill in your address and payment details more than once
4. 4. Receive reward points and discounts on future purchases

Unfortunately, products listed as “Out of Stock” are not available for sale.

At Asteria, we are happy to help you with every enquiry you may have. Please contact our Customer Support team via phone (01758746864) or email (support@asteriabd.com). You can join our Facebook group to check reviews from our clients. You can also go through our Support page for any questions you may have.

Don’t panic! All cash on delivery orders are confirmed via phone call from our customer support team. When an Asteria representative calls you at the number provided by you during checkout you can inform him/her about the changes you wish to make. Alternatively, you can cancel your mistakenly placed order and make a new one.

You can request for order cancellation by clicking on the ‘Cancel request’ button from My account> Order menu for any order those are ‘pending payment’ or ‘processing’. Cancellations are not applicable to orders already ‘awaiting shipment’/’shipped’ or ‘completed’.

Unfortunately if your order had been shipped this facility will no longer be available.

Just click on the “My Account” button on the top right hand corner of the page and click on “Click here to register”.

1. Fill in your name, email address and password.
2. You can even sign up using your phone number. Simple!

When you register for your Asteriabd.com account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes. This way you do not have to keep filling in your details for every new order. To manage these addresses, visit the “My Account” page and click the “Address Book” tab. Edit “Billing Address” section as required to change your delivery address.

When Logging in you can click on the ‘Lost your password’ link below the login area. You will immediately be redirected to a new page where you will be instructed to fill in your registered Username or email address and click on ‘reset your password’. Soon after, you will receive an email with a link to ‘reset your password’.

Visit the “Orders” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.

Pending payment: your order has been placed successfully but awaiting payment from you (only for MOBILE BANKING AND DEBIT/CREDIT CARDS orders).

Processing: Your order is being processed by us and will be dispatched shortly.

Awaiting shipment: Your order is being carefully packaged by our delivery team and soon will be handed over to delivery partners.

Shipped: Your order has been dispatched by us and is with the courier company on its way to your address.

Completed: This order has been delivered successfully from our warehouse by our delivery partners.

Cancelled: Your order has been cancelled.

Returned: Package has been returned to Asteria via delivery service

Failed: Delivery attempt had been failed

Refunded: Payment for this order has been refunded

On hold: This order is temporarily kept on hold

Cancel Request: Order cancel request from client has been received

Once your order is confirmed, you will come on to a confirmation page displaying a unique Order ID, listing of the item(s) you have ordered and delivery details. Additionally, you will receive an Email confirming your order. You can also visit the ‘ Orders’ under ‘My account’ section on the website to check the status of your order.

You can request for order cancellation by clicking on the ‘Cancel request’ button from My account> Order menu for any order those are ‘pending payment’ or ‘processing’. Cancellations are not applicable to orders already ‘awaiting shipment’/’shipped’ or ‘completed’.

We try our best to provide images of color sensitive products as close (and real) to original within image capturing capacity. Different computer screens, operating systems, and even different web browsers have different color characteristics, so it’s just about impossible to get a given color to look the same on every screen. Unfortunately product cannot be returned/ replaced or refunded for such occasions.

There is a BDT 80 delivery fee if the order delivery address is inside Dhaka city. If the order delivery address is outside Dhaka city we charge BDT 120 delivery fee.

We usually dispatch most orders within 1-4 business days (excluding Fridays and public holidays)

• • Though, we keep most of our catalog in our inventory, certain products need to be manufactured freshly so that we can live up to our promise of providing fresh, non-expired products.
• • While we are trying our best to avoid this situation, these products might delay your order. However, sometimes product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
• • If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
• • 95% of all inside Dhaka orders are completed within 48 hours from order confirmation date.
• • Most of Dhaka suburb orders are completed within 5 working days from order confirmation date.
• • Most of o orders are completed within 5 working days from order confirmation date.

• • We have standard shipping charges for most addresses.
• • Inside Dhaka city shipping charges – A flat rate of BDT 80 charge is applied to all orders.
• • Dhaka suburbs shipping charges- A flat rate of BDT 120 will be charged for all orders. Areas include- Savar, Demra, Dhamrai, Dohar, Keraniganj, Nawabganj
• • Outside Dhaka shipping charges – A flat rate of BDT 120 will be charged for all orders. Includes all other districts in Bangladesh except Dhaka.

We package our products in non woven bags and/or boxes, and/or covering in layers of bubble wrap. Fragile items like glass bottles are safely secured with additional bubble wrap. Liquid items are sealed with vacuum sealer and/or tape.
We pride ourselves on the quality of our packaging.

• • Once our system accepts your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partners.
• • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

ASTERIA ships throughout Bangladesh!

If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep.

Note: You can only make CoD payments in BDT.Due to the limitations of the couriers we use, CoD is not yet available for all districts

When you are entering your payment details at the checkout page, you can select Cash on Delivery as the payment method.

Due to the limitations of the couriers we use, COD is not yet available for all districts in Bangladesh. During the checkout process, you can use your district name to check if the COD facility is available for your delivery address.

Following are our trusted courier partners:

1. 1. Meghswar courier
   2. Pathao Courier
   3. Sundarban Courier Service (Pvt.) Ltd

No. But we’ll soon be coming up with pick up points too, stay tuned!!

Asteriabd.com offers you several easy to use payment options. These include:

1. Debit and Credit Cards
2. Net banking
3. Cash on Delivery

There are no hidden charges when you make a purchase on asteriabd.com.  The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

Please refer to our Cancellation & Return Policy provided on our Site

Please refer to our Cancellation & Return Policy provided on our Site

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Please contact our customer support team within 24 hours to file a missing item complaint. You may call/ text at our customer support number (01758746864) or email at support@asteriabd.com

Please note- regarding cash on delivery orders it is solely your responsibility to check the parcel while delivery in the presence of delivery man. It is important that you DO NOT PAY FOR MISSING ITEMS/ ITEMS NOT RECEIVED IN ORDER PACKAGE and only pay for items received at hand according to attached invoice. Such issues regarding cash on delivery orders cannot be dealt with later on

For detailed procedure please refer to our Cancellation & Return Policy provided on our Site

Unfortunately, our return policy does not cover ‘Not as expected’ cases.

We at asteriabd.com take pride in keeping only the best quality products and delivering new products to our customers. We like to believe that we have established a level of trust with our customers and would like to serve them with the quality of products that we have.

Unlike other categories of fashion, beauty products are nonreturnable due to hygiene issues. We hope you understand the quandary we would be in if we allowed it to happen. We request you to contact the respective brand for quality issues as we are just a platform and do not guarantee the quality of a certain product.

When applicable, we will process the order refund within 3 business days of successfully receiving the return. It may take additional 7-15 working days for the amount to reflect in your account depending on your service provider.

When applicable, we will process the replacement order within 3 business days of successfully receiving the return. Please visit our Shipping & Delivery policy to find estimated delivery date.

When applicable, we will process the missing items(s) order within 3 business days of properly filed complaint. Please visit our Shipping & Delivery policy to find estimated delivery date.

Discount Coupon code cannot be used again if the order placed with the discount coupon was canceled. The refund will be done after deducting the discount coupon amount.

We try our best to provide images of color sensitive products as close (and real) to original within image capturing capacity. Different computer screens, operating systems, and even different web browsers have different color characteristics, so it’s just about impossible to get a given color to look the same on every screen. Unfortunately product cannot be returned/ replaced or refunded on such occasions.

• • Items without original seal, brand tag, label and safety measures (such as bubble wrap/ carton box) as it was while leaving ASTERIA.  Tampered measures will result in ineligibility of returns/ refunds and replacements.
• • Items having any sign of use, alteration, wear or tear
• • Reason of return including but not limited to ‘Change of mind’/ ‘No longer required’ or ‘Not meeting expectations’.

Asteriabd.com is a small but motivated e-commerce website specializing in health and beauty products.

You can browse the site or use our search engine to find your desired products. You can then add them to cart and click on place order. You let us know your address, select a delivery time – and voila, you are done.  An Asteria delivery partner representative will then deliver your order right to your home or office.

You can always call 01891986182 or e mail us at support@asteriabd.com.